Terms of Service

Last updated: July 25, 2026

Overview

This website, including www.otoorusa.com, is operated under the Otoor USA name by Otoor USA LLC.

Throughout these Terms of Service, “Otoor USA,” “we,” “us,” and “our” refer to Otoor USA LLC.

Otoor USA provides this website, including its products, information, content, features, customer accounts, checkout services, and related functionality, subject to these Terms of Service.

These Terms govern:

• Your access to and use of the Otoor USA website
• Your creation and use of a customer account
• Orders submitted through the website
• Purchases from Otoor USA
• Product reviews, photographs, messages, and other content submitted to us
• Your use of any services, features, or tools made available through the website

By using the website, you agree to follow the provisions of these Terms that govern website use.

By selecting the final button that submits an order, such as “Pay now,” “Place order,” or an equivalent checkout button, you confirm that you have reviewed and agree to these Terms of Service and the policies incorporated into them.

If you do not agree to these Terms, do not use the website or submit an order.

1. Incorporated Policies

The following policies form part of these Terms of Service:

• Our Shipping Policy
• Our Return and Refund Policy
• Our Privacy Policy
• Promotion-specific terms displayed with an offer
• Other terms or notices expressly presented during checkout

If these Terms conflict with a more specific policy governing a particular issue, the more specific policy will control for that issue.

For example:

• Shipping and delivery matters are governed primarily by our Shipping Policy.
• Returns, damaged products, missing items, replacements, and refunds are governed primarily by our Return and Refund Policy.
• The collection and use of personal information are governed primarily by our Privacy Policy.

Customers should review these policies before submitting an order.

2. Eligibility

You may submit an order only if you are legally capable of entering into a binding agreement.

By using the website or placing an order, you represent that:

• You are at least 18 years old or have reached the age of legal majority where you live, or
• You are using the website with the permission and supervision of a parent or legal guardian who agrees to these Terms

You may not use the website or our products for an unlawful, fraudulent, abusive, or unauthorized purpose.

3. Customer Accounts

Certain website features may allow or require you to create a customer account.

When creating or using an account, you agree to:

• Provide current, complete, and accurate information
• Keep your login credentials confidential
• Update your information when it changes
• Accept responsibility for activity performed through your account
• Notify Otoor USA promptly if you suspect unauthorized access

You may not create an account using another person’s identity or information without authorization.

Otoor USA may suspend or close an account when we reasonably believe it is being used for:

• Fraud
• Payment abuse
• Unauthorized activity
• False claims
• Violation of these Terms
• Conduct that threatens the website, Otoor USA, our customers, or our service providers

Closing an account does not eliminate obligations connected to an order, payment, refund, return, dispute, or prior violation.

4. Product Information

We make reasonable efforts to display product names, descriptions, sizes, concentrations, photographs, packaging, availability, and other product information accurately.

However:

• Product photographs may appear differently depending on the device, screen, lighting, or display settings used.
• Manufacturers may update bottles, boxes, labels, ingredients, packaging, or design details.
• Minor packaging, label, bottle, batch, or color variations may occur.
• Product availability may change before an order is fulfilled.
• Typographical, pricing, inventory, or description errors may occasionally occur.

Minor or nonmaterial variations that do not change the identity or ordinary use of a product are not automatically considered defects or fulfillment errors.

A product that is materially different from the description displayed at the time of purchase may qualify for review under our Return and Refund Policy.

5. Fragrance Characteristics and Personal Preference

Fragrance experience may vary based on:

• Personal preference
• Skin chemistry
• Application method
• Climate and environment
• Storage conditions
• Fragrance batch
• Individual perception

Otoor USA does not guarantee that:

• A fragrance will smell the same on every person
• A fragrance will match every customer’s expectations
• A fragrance will perform identically to a tester, sample, previous bottle, online review, or personal memory
• A fragrance will provide a particular level of intensity, projection, or longevity for every customer
• Every customer will perceive the same fragrance notes

Disliking a fragrance, changing your mind, or experiencing different performance than expected does not by itself make the product damaged, defective, incorrect, or materially misdescribed.

Change-of-mind and fragrance-preference returns are not accepted, as explained in our Return and Refund Policy.

6. Product Use and Safety

Customers are responsible for reviewing and following the manufacturer’s:

• Product labels
• Ingredient information
• Instructions
• Warnings
• Storage recommendations
• Safety information

Do not use a product in a manner that conflicts with its label or intended purpose.

Avoid exposing fragrance products to excessive heat, freezing temperatures, direct sunlight, humidity, water, flames, or other unsuitable conditions.

Customers experiencing irritation or another adverse reaction should stop using the product and seek appropriate medical assistance when necessary.

Website information is provided for general product-information purposes. It is not medical advice and should not be used to diagnose, treat, cure, or prevent a medical condition.

Applicable product recalls and mandatory safety remedies will be handled according to official recall instructions and applicable law.

7. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the products included in that order.

An order confirmation means that Otoor USA received the order. It does not necessarily mean that the order has been accepted, processed, or shipped.

An order is accepted when Otoor USA sends a shipping confirmation or otherwise expressly confirms acceptance. Before that time, Otoor USA may hold, decline, limit, or cancel the order for any legitimate reason described in these Terms.

Before acceptance, Otoor USA may reasonably hold, decline, limit, or cancel an order for reasons including:

• Product unavailability
• Incorrect pricing or product information
• Payment authorization failure
• Suspected fraud or unauthorized payment
• Billing or shipping information that cannot be verified
• Shipping or carrier restrictions
• Errors materially affecting the order
• Attempts to evade purchase limits
• Use of automated purchasing tools
• Unusually large or repetitive orders
• Violation of these Terms or another store policy

If Otoor USA cancels a paid order or paid item before shipment, we will initiate a refund for the canceled amount to the original payment method.

We will not substitute an unavailable product without the customer’s approval.

8. Purchase and Quantity Limits

Otoor USA is a retail fragrance store.

We may establish reasonable purchase limits by:

• Product
• Customer
• Household
• Account
• Payment method
• Billing address
• Shipping address
• Order

We may limit or cancel an order when it:

• Exceeds a published or reasonable quantity limit
• Uses automated purchasing methods
• Is structured to evade a purchase limit
• Is connected to fraud or payment abuse
• Appears intended to interfere with product availability for other customers
• Creates a reasonable security, fulfillment, or carrier concern

Quantity limits and related cancellations will be applied reasonably and in accordance with applicable law.

9. Prices and Availability

Prices and product availability may change without notice before an order is submitted.

The price charged is generally the price displayed during checkout when the order is submitted, subject to correction of an obvious error.

Otoor USA may correct typographical, pricing, discount, inventory, or product-information errors before shipment.

If an error materially affects an order after payment has been submitted, we may:

• Contact the customer for instructions
• Offer the product at the correct price
• Remove and refund the affected product
• Cancel and refund the affected order

We will not charge a higher corrected price without the customer’s approval.

Products placed in a cart are not reserved until the order is successfully submitted and accepted.

10. Payment Authorization

By submitting payment information, you represent that:

• The information provided is accurate
• You are authorized to use the selected payment method
• The payment method may be charged for the order total
• Applicable taxes, shipping charges, and other disclosed charges may be included

A payment authorization, pending charge, or order confirmation does not guarantee that an order will be accepted or shipped.

Payment processing may be performed by Shopify or another third-party payment provider. The selected payment provider may apply its own terms.

Refunds are issued to the original payment method except where another method is required by applicable law or the payment provider.

Otoor USA is not responsible for temporary authorization holds placed by a bank or payment provider after an order is declined, canceled, or unsuccessfully submitted.

11. Taxes

Applicable sales tax is calculated based on the products ordered, customer information, shipping destination, and applicable tax requirements.

Customers are responsible for providing accurate information relevant to tax calculation.

Otoor USA may correct a tax calculation when necessary before shipment or as required by law.

12. Order Verification and Fraud Prevention

To protect customers and Otoor USA, certain orders may require additional verification before shipment.

We may request reasonable confirmation of:

• Customer identity
• Billing information
• Shipping information
• Payment authorization
• The relationship between the customer and payment account holder
• Other information reasonably necessary to verify the transaction

We may delay, place on hold, decline, or cancel an order when:

• Requested information is not provided
• Submitted information cannot reasonably be verified
• The order presents a reasonable risk of fraud, unauthorized payment, or delivery loss
• The transaction violates these Terms or another store policy

Verification information will be handled according to our Privacy Policy and applicable law.

Verification may increase processing time. When a delay affects the shipping commitment, it will be handled according to our Shipping Policy and applicable law.

13. Shipping and Delivery

Orders are generally processed and transferred to the shipping carrier within 1–4 business days, subject to the terms and exceptions stated in our Shipping Policy.

Carrier transit time is separate from processing time.

Shipping methods, rates, tracking, delivery estimates, address requirements, signature requirements, fragrance transportation restrictions, delayed packages, lost shipments, refused packages, and delivery claims are governed by our Shipping Policy.

Delivery dates are estimates unless a specifically guaranteed service is expressly identified at checkout.

Customers are responsible for:

• Providing a complete and accurate shipping address
• Providing applicable apartment, suite, unit, gate, and access information
• Monitoring tracking
• Providing a reasonably safe and accessible delivery location
• Making reasonable arrangements to receive the package
• Cooperating with reasonable carrier investigations

Otoor USA is not responsible for avoidable delays or carrier charges caused by incorrect or incomplete customer-provided information.

If Otoor USA determines that an order cannot be shipped within the stated processing timeframe, the customer will be given the options required by our Shipping Policy and applicable law.

14. Fragrance Transportation Restrictions

Perfumes, alcohol-based fragrances, aerosols, and certain related products may be subject to carrier, packaging, destination, and transportation restrictions.

As a result:

• Certain air or expedited services may be unavailable.
• Certain destinations or address types may be unavailable.
• Otoor USA may need to use an eligible ground service.
• The customer may be contacted for another shipping option or address.
• A restricted product may need to be removed and refunded.
• An affected order may need to be canceled and refunded.

Available shipping destinations and services are those displayed or approved during checkout.

Customers must not independently return regulated fragrance products using an unauthorized carrier, label, service, or mailing method.

Approved returns must follow the instructions provided by Otoor USA.

15. Returns, Replacements, and Refunds

Because perfumes and fragrances are personal-use goods, all sales are final except for approved claims involving products that arrive damaged, defective, missing, materially misdescribed, or different from what was ordered.

Qualifying claims must be submitted within 14 calendar days after delivery.

Visible damage, leakage, tampering, missing products, and fulfillment errors should be reported within 48 hours whenever reasonably possible.

Submitting a claim within the reporting period does not automatically guarantee approval.

Otoor USA does not accept:

• Change-of-mind returns
• Fragrance-preference returns
• Buyer’s-remorse returns
• Voluntary exchanges
• Returns resulting from a customer ordering mistake
• Claims involving damage caused after delivery

Damage caused after delivery includes damage resulting from:

• Dropping or breaking a bottle
• Mishandling or misuse
• Improper storage
• Exposure to unsuitable temperatures or conditions
• Alteration or attempted repair
• Continued use after discovering a reported problem

Approved return shipping, evidence requirements, return inspections, available resolutions, refund amounts, and refund timing are governed by our Return and Refund Policy.

16. Order Changes and Cancellations

Order-change and cancellation requests must be submitted as soon as possible.

We will make reasonable efforts to accommodate a request before fulfillment begins, but changes and cancellations are not guaranteed.

An order may no longer be changed or canceled after it has been:

• Processed
• Packed
• Assigned a shipping label
• Transferred to the carrier

If Otoor USA cannot ship within the stated processing period, the delay or cancellation will be handled according to our Shipping Policy and applicable law.

An approved cancellation refund will be initiated to the original payment method.

17. Promotions and Discount Codes

Promotions, discount codes, special prices, and product offers may be subject to separate terms displayed with the offer.

Unless expressly stated otherwise:

• Promotions cannot be combined.
• Discounts have no cash value.
• Discounts cannot be applied after an order is submitted.
• Discounts apply only during the stated promotional period.
• Discounts apply only to eligible products and customers.
• Shipping charges and taxes may be excluded.
• Quantity or usage limits may apply.

Otoor USA may cancel, suspend, or correct a promotion affected by:

• An obvious error
• A technical malfunction
• Fraud
• Abuse
• Unauthorized distribution
• Attempts to evade promotional limits

We will not retroactively increase the price of an accepted order merely because a properly applied promotion later ends.

18. Electronic Communications

By creating an account, contacting us, or placing an order, you consent to receive transaction-related communications electronically.

These communications may include:

• Order confirmations
• Payment notices
• Verification requests
• Shipping confirmations
• Delivery updates
• Customer-service communications
• Return and refund communications
• Material notices relating to an order

Marketing messages will be sent only as permitted by applicable law and may be unsubscribed from using the instructions provided with the communication.

You are responsible for providing and maintaining accurate contact information.

19. Customer Reviews and Submitted Content

Customers may be able to submit reviews, photographs, comments, questions, feedback, or other content.

You retain ownership of your original content.

When you voluntarily submit content directly to Otoor USA for publication or display, you grant Otoor USA a nonexclusive, worldwide, royalty-free license to host, reproduce, format, display, and distribute that content as reasonably necessary to:

• Operate the website
• Display the submitted review or content
• Moderate and administer website features
• Promote Otoor USA or the product connected to the submission

This license does not transfer ownership of your content to Otoor USA and does not prevent you from using your content elsewhere.

You represent that submitted content:

• Reflects your genuine experience when presented as a review
• Is accurate to the best of your knowledge
• Does not infringe another person’s intellectual-property or privacy rights
• Does not contain confidential or private information without authorization
• Does not contain unlawful, threatening, harassing, obscene, fraudulent, or deceptive material
• Does not contain viruses, malware, automated code, or harmful files
• Does not impersonate another person
• Does not include undisclosed paid endorsements or incentives

Otoor USA may decline to publish or may remove content that:

• Contains private or confidential information
• Is unlawful, threatening, harassing, abusive, obscene, or defamatory
• Is unrelated to Otoor USA’s products or services
• Is clearly false, misleading, fraudulent, or submitted through manipulation
• Infringes another person’s rights
• Contains spam, malware, or harmful content

Otoor USA will not prohibit, penalize, or retaliate against a customer for expressing an honest opinion, including an honest negative review, based on the customer’s genuine experience.

20. Prohibited Uses

You may not use the website, its content, or its services to:

• Violate any law or regulation
• Commit or facilitate fraud
• Use another person’s identity or payment information without permission
• Submit false claims or altered evidence
• Interfere with website security or operation
• Introduce viruses, malware, or harmful code
• Scrape, crawl, copy, or extract website data through unauthorized automated methods
• Circumvent quantity, account, payment, promotion, or access limits
• Attempt unauthorized access to accounts, systems, or networks
• Harass, threaten, impersonate, or harm another person
• Infringe intellectual-property, privacy, publicity, or other rights
• Submit fake reviews or deceptive endorsements
• Use the website to operate an unauthorized commercial or fraudulent service
• Use the website in a manner that could materially harm Otoor USA, Shopify, our service providers, or other customers

We may suspend access, close an account, or cancel an affected order when we reasonably believe a prohibited use has occurred.

21. Intellectual Property

The website and its original content—including text, graphics, logos, photographs, product arrangements, page design, icons, videos, software, and other materials—are owned by or licensed to Otoor USA and are protected by applicable intellectual-property laws.

You may use the website for personal, noncommercial shopping purposes.

Without prior written authorization, you may not:

• Copy or reproduce substantial website content
• Modify or create derivative works from website content
• Use Otoor USA branding in a false or misleading manner
• Remove copyright, trademark, or ownership notices
• Use website content to imply sponsorship, affiliation, authorization, or endorsement
• Commercially exploit website content

Product names, trademarks, brand names, packaging, and logos owned by fragrance manufacturers remain the property of their respective owners.

Nothing on the website grants a license to use a third party’s trademark or intellectual property.

22. Third-Party Services and Links

The website may include or rely upon services, applications, payment tools, carrier tools, social-media features, analytics providers, or links supplied by third parties.

Third-party services may be governed by their own terms and privacy policies.

Otoor USA does not control every third-party website or service and is not responsible for third-party:

• Content
• Availability
• Security
• Privacy practices
• Terms
• Independent conduct

A link or integration does not necessarily mean Otoor USA endorses every statement, product, or service offered by that third party.

Customers should review applicable third-party terms before using those services.

23. Shopify Platform

The Otoor USA store is hosted using Shopify’s ecommerce platform.

Shopify provides technology that enables the website, cart, account features, and checkout. Otoor USA LLC remains the seller responsible for products offered through this store unless another seller is expressly identified.

Technical features, checkout options, payment methods, or platform services may change based on Shopify or another service provider.

24. Privacy

The collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy.

Personal information may be processed by service providers involved in:

• Website operation
• Payment processing
• Fraud prevention
• Order fulfillment
• Shipping
• Analytics
• Marketing
• Customer support

The Privacy Policy should be reviewed before submitting personal information or placing an order.

25. Website Availability and Errors

We make reasonable efforts to keep the website available and accurate, but we do not guarantee that:

• Access will always be uninterrupted
• Every feature will always remain available
• The website will always be free from technical errors
• Product availability will update instantly
• Every technical problem will be corrected immediately

We may update, restrict, suspend, or discontinue website features when reasonably necessary for:

• Maintenance
• Security
• Compliance
• Business operations
• Technical reasons

We reserve the right to correct website errors and inaccurate information, subject to our obligations regarding existing orders and applicable law.

26. Website Disclaimer

To the fullest extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.

Otoor USA does not guarantee that access to the website will be uninterrupted, secure, or free from technical errors.

This disclaimer applies primarily to website availability, website functionality, and general informational content.

It does not:

• Eliminate an express commitment made in an accepted order
• Eliminate obligations under our Shipping Policy or Return and Refund Policy
• Exclude manufacturer warranties that legally apply
• Limit rights or warranties that cannot legally be excluded
• Excuse fraud, willful misconduct, gross negligence, or deceptive practices
• Limit applicable product-safety or product-liability obligations

27. Limitation of Liability

To the fullest extent permitted by applicable law, Otoor USA LLC will not be responsible for indirect, incidental, special, or consequential losses arising solely from:

• Temporary inability to access the website
• A website interruption
• A technical error not caused by intentional misconduct or gross negligence
• The customer’s unauthorized or unlawful use of the website

This limitation does not apply to liability arising from:

• Fraud or intentional misconduct
• Gross negligence
• Death or personal injury
• Defective or unsafe products
• Product-liability obligations
• Breach of an accepted order
• Violation of privacy or data-protection obligations
• Nonwaivable consumer-protection rights
• Any liability that applicable law prohibits us from excluding or limiting

Nothing in these Terms limits a remedy expressly provided by our Shipping Policy, Return and Refund Policy, or applicable law.

28. Responsibility for Unlawful or Unauthorized Use

You are responsible for direct losses reasonably caused by your intentional:

• Fraud
• Unlawful use of the website
• Unauthorized use of another person’s identity, account, or payment information
• Submission of malicious software
• Infringement of another person’s intellectual-property rights
• Submission of unlawful content

This section does not make a customer responsible for:

• Otoor USA LLC’s negligence
• Defective products
• Otoor USA LLC’s breach of these Terms
• Unlawful conduct by Otoor USA LLC
• Losses unrelated to the customer’s conduct

29. Events Outside Reasonable Control

Otoor USA is not responsible for a delay caused by an event outside our reasonable control, such as:

• Severe weather
• Natural disasters
• Carrier disruptions
• Transportation interruptions
• Government restrictions
• Labor disruptions
• Utility, internet, or system failures
• Cybersecurity incidents
• Widespread emergencies
• Supply interruptions

We will make reasonable efforts to communicate material delays and provide the options required by our Shipping Policy and applicable law.

This section does not eliminate a customer’s right to cancel or receive a refund when required.

30. Disputes and Payment Claims

Customers should contact Otoor USA promptly at support@otoorusa.com when they believe an order, charge, delivery, return, or refund contains an error.

We will make reasonable efforts to investigate and address legitimate concerns.

Customers may not knowingly submit:

• A false payment dispute
• A duplicate refund request
• A fraudulent delivery claim
• Altered or fabricated evidence
• A claim for merchandise that was received and retained without a legitimate dispute
• The same loss through multiple refund or claim channels

Nothing in these Terms prevents a customer from exercising lawful rights through:

• A card issuer
• A payment provider
• A consumer-protection agency
• A government authority
• A court or other legally available forum

31. Governing Law

These Terms and transactions with Otoor USA LLC are governed by the laws of the State of New Jersey and applicable federal law, without regard to conflict-of-law principles.

Nothing in these Terms prevents a consumer from bringing a claim in a court or forum permitted by applicable law.

Nothing in this section removes mandatory consumer rights provided by the laws applicable to the customer or the transaction.

32. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

33. No Waiver

If Otoor USA does not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce it later.

A waiver is effective only when clearly made in writing by an authorized representative of Otoor USA LLC.

34. Assignment

Customers may not transfer their rights or obligations under these Terms to another person without written approval from Otoor USA LLC.

Otoor USA LLC may transfer these Terms as part of:

• A merger
• A reorganization
• A sale of assets
• Financing
• A sale or transfer of the business

Any transfer remains subject to applicable law and continued protection of nonwaivable customer rights.

35. Entire Agreement

These Terms, together with the policies incorporated into them and any order-specific terms displayed at checkout, constitute the agreement between the customer and Otoor USA LLC concerning use of the website and purchases made through it.

They replace prior website statements or communications concerning the same subject, except for an express written commitment made for a specific order.

36. Changes to These Terms

Otoor USA LLC may update these Terms when our website, products, services, operations, policies, or legal requirements change.

The updated version will be posted on this page with a revised “Last updated” date.

Changes generally apply from the date they are posted and do not retroactively alter an order already accepted unless:

• The customer agrees to the change
• The change benefits the customer
• The change is required by law
• The original provision was invalid or unenforceable

Continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms for future website use and future orders.

37. Contact Information

Questions about these Terms of Service may be sent to:

Otoor USA
Operated by: Otoor USA LLC
Email: support@otoorusa.com
Mailing address: 7001 Anpesil Drive, North Bergen, NJ 07047, United States

Please include enough information for us to understand and respond to your request.