Privacy policy

Privacy Policy

Last updated: August 26, 2026

OTOOR USA LLC ("OTOOR USA," "we," "us," or "our") operates www.otoorusa.com and the related online-store features, products, and services (collectively, the "Services"). Our online store is hosted by Shopify.

This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you visit or use the Services, place or manage an order, create or use an account, contact us, or otherwise interact with OTOOR USA.

If this Privacy Policy conflicts with our Terms of Service regarding the collection, use, disclosure, or processing of personal information, this Privacy Policy controls with respect to that subject.

Personal Information We May Collect

Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process categories of personal information such as:

  • Contact information, including name, email address, telephone number, billing address, and shipping address.
  • Order and transaction information, including products viewed, added to cart, purchased, returned, refunded, or canceled; order history; transaction details; shipping information; and payment status.
  • Payment-related information, including billing details, payment method information, and payment confirmation. Complete payment-card data is generally processed by Shopify and/or payment providers rather than stored directly by OTOOR USA.
  • Account information, including account identifiers, preferences, and account settings where applicable.
  • Communications, including information provided when contacting Customer Support or communicating with us about an order or another request.
  • Device and technical information, such as IP address, browser type, device type, operating system, network information, cookie identifiers, and similar technical data.
  • Usage information, such as pages viewed, products viewed, links selected, cart activity, and other interactions with the Services.
  • Marketing preferences, including whether you have elected to receive promotional communications and your related preferences.

Sources of Personal Information

We may obtain personal information:

  • Directly from you when you place an order, create an account, contact us, submit a form, or otherwise provide information.
  • Automatically through the Services using cookies, pixels, local storage, and similar technologies.
  • From Shopify and service providers that support ecommerce, payment processing, order fulfillment, shipping, fraud prevention, analytics, customer service, website functionality, and marketing.
  • From advertising, business, and technology partners where permitted by applicable law.

How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders, accept payments, arrange shipping, manage customer accounts, process eligible returns and refunds, and provide the Services.
  • Provide Customer Support, respond to inquiries, and send transaction-related communications.
  • Maintain, personalize, analyze, and improve our website, products, and customer experience.
  • Send or measure marketing and advertising where permitted by law and subject to applicable consent or opt-out rights.
  • Detect, prevent, and investigate fraud, unauthorized transactions, abuse, security incidents, and other unlawful activity.
  • Comply with legal obligations, respond to lawful requests, enforce our policies and agreements, and establish, exercise, or defend legal claims.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, maintain security, understand website usage, measure performance, support analytics, and provide or measure advertising.

Some technologies are necessary for website operation. Other technologies, including certain analytics or advertising technologies, may be subject to consent or opt-out rights depending on applicable law and your location.

Where available, you may manage applicable choices through the cookie or privacy controls provided on our website. Browser settings may also allow you to block or delete certain cookies, although doing so may affect some website functionality.

How We Disclose Personal Information

We may disclose personal information as reasonably necessary to:

  • Shopify and service providers supporting ecommerce, payments, hosting, fraud prevention, analytics, customer service, cloud services, order fulfillment, shipping, and other business operations.
  • Advertising and marketing partners that help us deliver, measure, or improve advertising and marketing, subject to applicable law and your available privacy choices.
  • Shipping and fulfillment providers as necessary to prepare, ship, track, and deliver orders.
  • Third parties at your direction or with your consent.
  • Affiliates or related entities where applicable and permitted by law.
  • Government authorities, regulators, courts, or other parties when required by law, legal process, or reasonably necessary to protect rights, safety, or the Services.
  • Parties involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, subject to applicable law.

Sale, Sharing, and Targeted Advertising

OTOOR USA does not sell personal information for money.

Certain advertising, analytics, or ecommerce activities may nevertheless be treated as a "sale," "sharing," or use for "targeted advertising" under some U.S. state privacy laws even when no money is exchanged.

Depending on where you live, you may have the right to opt out of those activities. Available opt-out rights may be exercised through our Your Privacy Choices page and any privacy controls made available through the website.

Where supported and required by applicable law, we also recognize applicable browser-based opt-out preference signals such as Global Privacy Control (GPC).

Relationship with Shopify

Our store is hosted by Shopify. Shopify and related service providers may collect and process personal information to provide and improve ecommerce, checkout, payment, fraud-prevention, analytics, personalization, and other platform services.

Information submitted through the Services may be transmitted to or processed by Shopify and other service providers in locations different from your own.

Where Shopify enhanced services or similar features are enabled, Shopify may process information about interactions with our store and other Shopify services in accordance with its own privacy practices and applicable law.

Third-Party Websites and Services

Our Services may contain links to websites, applications, or online services operated by third parties that are not controlled by OTOOR USA.

If you use a third-party service, its own privacy practices and terms apply. OTOOR USA is not responsible for the independent privacy, security, content, or practices of third-party services.

Children's Privacy

Our Services are intended for a general audience and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us inappropriately, contact us so that we can review the request and take appropriate action.

We do not have actual knowledge that we sell or share personal information, as those terms may be defined by applicable law, of individuals under 16 years of age.

Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Please avoid sending highly sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, maintain transaction and business records, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements and policies. Retention periods vary depending on the information and applicable requirements.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have rights such as:

  • Access / Know: request information about personal information maintained about you.
  • Correction: request correction of inaccurate personal information.
  • Deletion: request deletion of certain personal information, subject to applicable exceptions.
  • Data Portability: request a copy of certain personal information in a portable format where required.
  • Opt Out: opt out of certain sales, sharing, or targeted-advertising activities where applicable.
  • Withdraw Consent: withdraw consent where processing depends on consent and applicable law permits withdrawal.
  • Appeal: where applicable, appeal a decision concerning a privacy-rights request.

You may exercise applicable rights by contacting us using the information below. Applicable opt-out requests may also be submitted through our Your Privacy Choices page.

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

We may need to verify your identity before processing certain requests. Where permitted by law, an authorized agent may submit a request on your behalf, subject to appropriate verification.

Marketing Communications

If you receive promotional emails from OTOOR USA, you may unsubscribe at any time using the unsubscribe link included in the communication.

Even after opting out of marketing, we may continue to send non-promotional messages concerning orders, payments, account activity, security, customer service, or other administrative matters.

Complaints and Appeals

If you have a question or complaint about our privacy practices or how we handle personal information, contact us using the information below.

Depending on where you live, you may also have the right to appeal a decision relating to a privacy request or contact an applicable privacy or consumer-protection authority.

International Data Processing

Shopify and some service providers may process or store personal information in countries other than the country where you reside.

Where applicable law requires safeguards for a transfer of personal information, appropriate mechanisms will be used as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the Services, technologies, business practices, privacy controls, or legal requirements.

When changes are made, we will update the Last updated date and provide any additional notice required by applicable law.

Contact Us

For privacy questions or requests, contact:

OTOOR USA LLC
72 Struyk Ave, 1st Floor
Prospect Park, NJ 07508
United States

Email: support@otoorusa.com
Phone: +1 862-882-1619
Website: www.otoorusa.com

Customer Support Hours:
Monday–Friday: 9:00 AM–5:00 PM ET
Saturday: 10:00 AM–2:00 PM ET
Sunday: Closed