Yes. OTOOR USA sells 100% authentic fragrance products. We do not knowingly sell non-genuine or counterfeit products.

We ship to eligible U.S. destinations where an available shipping service is displayed at checkout.

Orders are typically processed within 1-2 business days before shipment.

Once your order ships, tracking information will be sent to the email address used at checkout.

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes once an order has entered processing or has shipped.

Please contact our customer support team promptly with your order number and clear photos of the package and affected item so we can review the issue.

Returns and refunds are available for eligible damaged, defective, incorrect, or missing items in accordance with our Refund Policy.