Contact Us
Last updated: August 26, 2026
Have a question about an order, shipment, return, refund, product, privacy request, or customer account? OTOOR USA Customer Support is available to assist you.
You can contact us using the information below or through the contact form available on our website.
OTOOR USA Customer Support
Business Name: OTOOR USA
Legal Entity: OTOOR USA LLC
Email: support@otoorusa.com
Phone: +1 862-882-1619
Website: www.otoorusa.com
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM ET
Saturday: 10:00 AM–2:00 PM ET
Sunday: Closed
Messages received outside our support hours will be reviewed during the next available business period.
Registered Business Address
OTOOR USA LLC
72 Struyk Ave, 1st Floor
Prospect Park, NJ 07508
United States
This is the registered business address of OTOOR USA LLC.
Warehouse & Fulfillment Location
OTOOR USA
7001 Anpesil Drive, Gate 5, Unit C5
North Bergen, NJ 07047
United States
This location is used for warehouse operations, inventory handling, order preparation, and fulfillment.
Order Support
When contacting us about an existing order, please provide:
- Your full name
- Your order number
- The email address used at checkout
- A clear description of your question or concern
If your request involves a damaged, defective, incorrect, or missing item, include clear photographs of the product, packaging, shipping box, and shipping label when applicable.
Returns & Refunds
Do not mail, deliver, or bring a return to either of our locations without prior written return authorization from OTOOR USA.
If a return is approved, follow the return address, carrier, label, packaging instructions, and other directions provided by Customer Support.
For eligibility requirements, reporting timeframes, refund information, and complete return terms, review our Return & Refund Policy.
Shipping Questions
For information about order processing times, available shipping methods, delivery areas, shipping charges, tracking, and other shipping terms, review our Shipping Policy.
Product Questions
If you have a question about a fragrance, size, concentration, packaging, or other product information, contact us before placing your order. Including the product name or a link to the product page will help us assist you efficiently.
Privacy Requests
For privacy questions or requests, email support@otoorusa.com. Applicable opt-out requests may also be submitted through our Your Privacy Choices page.