Contact information
Have a question about an order, shipment, return, refund, product, customer account, or another customer-service matter? OTOOR USA Customer Support is available to assist you.
You can contact us using the information below or submit the contact form on this page.
OTOOR USA Customer Support
Business Name: OTOOR USA
Legal Entity: OTOOR USA LLC
Email: support@otoorusa.com
Phone: +1 862-882-1619
Website: www.otoorusa.com
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM ET
Saturday: 10:00 AM–2:00 PM ET
Sunday: Closed
Messages received outside our customer support hours will be reviewed during the next available business period.
Registered Business Address
OTOOR USA LLC72 Struyk Ave, 1st Floor
Prospect Park, NJ 07508
United States
This is the registered business address of OTOOR USA LLC.
Showroom & Fulfillment Location
OTOOR USA7001 Anpesil Drive, Gate 5, Unit C5
North Bergen, NJ 07047
United States
This location is used for showroom operations, inventory handling, order preparation, and fulfillment.
Please contact us before visiting to confirm showroom access and availability.
Order Support
When contacting us about an existing order, please provide the following information so we can review your request efficiently:
- Your full name
- Your order number
- The email address used during checkout
- A clear description of your question or concern
If your request involves a damaged, defective, incorrect, missing, or leaking product, please include clear photographs of the product, retail packaging, shipping box, and shipping label when applicable.
Returns & Refunds
Please do not mail, ship, deliver, or bring a product return to either of our locations without prior written return authorization from OTOOR USA.
If a return is approved, you must follow the return address, prepaid label or approved shipping method, packaging requirements, carrier instructions, and other directions provided by our Customer Support team.
For return eligibility, claim deadlines, approved return procedures, refund timing, and other applicable terms, please review our Return & Refund Policy.
Shipping Questions
For information about order processing times, shipping destinations, Free Standard Ground Shipping, delivery estimates, tracking, carrier restrictions, and shipping-related claims, please review our Shipping Policy.
Product Questions
If you have a question about a fragrance, size, concentration, packaging, or other product information, please contact us before placing your order.
Including the product name or a link to the product page will help our team assist you more efficiently.
Customer Account Assistance
If you need assistance with your OTOOR USA customer account, please contact Customer Support using the email address or phone number listed above.
For your security, please do not send passwords, complete payment-card numbers, or other highly sensitive payment information by email or through the contact form.
Contact OTOOR USA
Email: support@otoorusa.com
Phone: +1 862-882-1619
We appreciate your interest in OTOOR USA and look forward to assisting you.